Milk Club Deliveries Ltd Privacy Policy
Our contact details
Name: Milk Club Deliveries Ltd
Address: Cheeks Farm, Bentley
Email address: orders@milk.club
The type of personal information we collect
We currently collect and process the following information:
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Identifier data: Customer names, title.
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Contact details: Addresses, email addresses, phone numbers.
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We are also giving permission to customers to upload and update profile image.
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Location details: Location pins on the app and website to determine your delivery location.
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Communication data: Correspondence from you via email, post or social media platforms.
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Order information: Previous orders, quantities, frequencies
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Technical usage data: Type of device used, frequency, timings, durations, IP address
How we get the personal information and why we have it
All of the personal information we process is provided to us directly by you for one of the following reasons:
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To manage your customer account with regard to your orders
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To enable us to deliver to your chosen address
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To enable us to communicate with you
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To enable us to plan stock forecasts, sales performance and manage the range and offering based on previous sales data.
We do not receive personal information indirectly, from external sources.
We do not share any personal information with any third parties apart from if legally required (e.g. law enforcement) or if the third party is providing a professional service for Milk Club (e.g. accountants, layers, auditors and insurers)
We do not handle or store customer credit card details, this is handled by Elavon Opayo who are a secure payment gateway. They do not provide Milk Club with your credit card details and taking payment is handled by their platform. They provide us with a Unique Token number for each customer which we use to pass on details of payments to be made.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting orders@milk.club
How we store your personal information
Your information is securely stored at all times. We keep the data supplied by you for 6 years after you cease being a customer.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at orders@milk.club if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at orders@milk.club
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk